Absolutely Amazing Experience

Posted on November 6th, 2017 by overlandafrica

Hi Leisha and Gelle

Talk about timing.

You send an email enquiring about our lost bag, and I am staring directly at it and its contents all over our dining table as I picked it up from the airport today.

Egyptair facilitated its return via Emirates Air.  I don’t know how they got it from the Cairo Airport.  At the advice of the Australian Consulate in Cairo, I had engaged a lawyer to try and determine what requirements they needed to release the bag into the custody of my authority.  They CC’d me in on all the email correspondence and they were getting the run around from the airport.  I don’t know how it happened, but we are extremely grateful.  Perhaps the airport thought that I was a real pest and just gave up and decided that I should have back what is rightfully ours.

We are both very grateful for the efforts that you both made on our behalf in trying to get our bag back.  We fully accept responsibility for losing it in the first place, but we never thought that once the bag was identified that we would have so much trouble getting it back.  Your efforts, and those of others, really add to the absolutely amazing experience that we had on our travels.

I know that I have expressed it many times and you may be sick of it, but we really do appreciate the efforts that you both went to in organising the tour that you did for us.  Your advice and genuine efforts to make it a great experience for us was second to none, and something that we will cherish for a long time.  I would like to stay in touch as we will definitely be back to South Africa at some stage.  I am not very good at Facebook, but if you have an account, I would love to have you both as a friends.

I hope that you and your families are both well, and that business is booming.  I am definitely spreading the word on our African experience, probably to the point where people are avoiding me.

Kind regards

David Rock from Australia

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